"Building trust within the teams"
As a Manager I am responsible for a team of 55 people in an isolated ASML field office. We are supporting Samsung, a demanding customer in an isolated field office.
I can say thru experience that the people working here, myself included, face times when we question our capabilities. We also question whether or not we are doing the right thing for our customer Samsung and our company ASML.
The stress builds up thru time and manifests itself in intra team conflicts. They take time to deal with and lower efficiency to support Samsung.
BUT... THE REPORT ALONE WOULD NOT HAVE DONE IT!!
It took the skillful interactions with Merlin, both in the individual setting and together in teams, to help push thru the concepts of teams thru knowing one another (in the good and the bad).
Ultimately, any good leader knows: A team that is aware of each person’s behavior characteristics, is truly a better team when put under stress and demanding situations.
I think that sessions like the 2 weeks session conducted by Merlin could help any high stress ASML support office as we face our rapidly changing work environment.
Anthony Cassano, Manager Customer Support ASML Austin (Texas)